Terms & Conditions - Wishes For Wheels

1. Introduction
Welcome to the WISHES FOR WHEELS program provided by APEX Mobility and Motion Composites Inc. By participating in this program, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1.1. Key Dates
•    Applications Open: Sunday 1 June 2025
•    Applications Close: Sunday 24 August 2025
•    Winner Announced: Monday 8 September 2025
•    Order placed with APEX Mobility by Tuesday 30 September 2025

1.2. How to Apply
To apply for the WISHES FOR WHEELS program, applicants must complete and submit the online application form: https://app.smartsheet.com/b/form/835f21a7656b443eb9555b9f76705e2f 

2. Service Description
WISHES FOR WHEELS is a program that aims to provide high-end ultralight, adjustable wheelchairs to deserving individuals who may not otherwise have access to one. A panel of APEX Mobility team members including the clinical education team will make the selection, and only successful applicants will be contacted. If details have been provided in the application of an Assistive Technology Supplier and/or a therapist, we may also contact them to clarify any information on the application form.

2.1 Inclusions
The following parts will be included in the delivery of the program if determined appropriate for the wheelchair user by the evaluating professionals:
•    Manual Wheelchair base from the Motion Composites range that is distributed by APEX Mobility in Australia.
•    Components, accessories and parts compatible with the wheelchair model and offered by Motion Composites Inc.
•    NXT cushion and back support as offered by Motion Composites.

Local Sales Rep/ Assistive technology professional (ATP) must be available to help with assessment, fitting and wheelchair delivery.
•    If you do not have a local Sales Rep/ATP, we may be able to assist with this process.
•    A clinical educator and Occupational Therapist from the APEX Mobility team must be present (in person or virtually) during fittings.

2.2 Exclusions
The following parts are not included in the WISHES FOR WHEELS program.
•    Spinergy products (no upgrade available)
•    Custom requests
•    APEX Mobility is not responsible for acquiring any 3rd party accessories not on the order form that is not listed above.
•    Cannot be a past recipient of the WISHES FOR WHEELS program.
•    Change in functional mobility status, condition or funding availability during the process from time of application to time of selection.
•    Following recipient selection, the assessment with the supplier or dealer, wheelchair order, final delivery, and fitting must be completed within three (3) months. At the two (2) month mark, APEX Mobility reserves the right to review the status of the process. If insufficient progress has been made, APEX Mobility may, at its sole discretion, cancel the current recipient’s participation and move onto the next.

3. Eligibility
To apply, individuals must:
•    Reside in Australia.
•    Be a current manual wheelchair user OR not currently have access to an appropriate manual wheelchair, for any reason, and where the lack of access significantly limits independence or quality of life.
•    Be unable to access, fund or have funding for a high-quality, ultralight manual wheelchair
•    Clearly demonstrate how a Motion Composites manual wheelchair would enhance their mobility and quality of life.
•    Be appropriate for the assistive technology being offered (i.e., specific product limitations and weight capacity) as determined by associated professionals.

4. Process and Requirements
Assessment Procedure: The user must undergo a professional assessment to confirm the appropriate wheelchair, seating and component specifications. This assessment must be documented and submitted to Motion Composites Inc. using the wheelchair order form and sending to wishesforwheels@apexmobility.com.au   
Order and Delivery: Wheelchair is ordered and delivered to the associated supplier/dealer.
Final Fitting and Delivery: The wheelchair user and supplier/dealer will meet to deliver the wheelchair and complete the final fitting and set-up adjustments.

5. Service Provider Responsibility
•    Available to assist with the full process from assessment to delivery.

5.1 Accurate Information:
Healthcare professionals and suppliers/dealers MUST provide accurate measurements and information for the wheelchair and seating products. Incorrect information may result in delays.

5.2 Maintenance and Care:
Users are responsible for the proper maintenance and care of the products provided. Instructions for care and maintenance will be provided upon delivery. The user manuals are available at all times on Motion Composites Inc.’s website: www.motioncomposites.com. 

5.3 Disposal of current parts:
Should the program recipient’s old wheelchair become obsolete, the user is responsible for safely and environmentally disposing of the product.

6. APEX Mobility and Motion Composites Inc. Responsibilities:

6.1 Quality Assurance:
Motion Composites Inc. guarantees that the products provided will be of Motion Composites’ current high-quality standard.

6.2 Support:
APEX Mobility will provide support during the evaluation, fitting and delivery, including troubleshooting and additional assistance as needed.
Contact APEX Mobility at any time with the contact information specified in Section 12 below.

7. Financial Terms
Cost: This program is at no cost to the wheelchair user.
•    The dealer / supplier is not compensated for the time/effort on evaluation / fitting / delivery and will not charge the wheelchair user.
•    The wheelchair user is responsible for the cost of any additional items not included in the program.
•    Supplier / dealer can charge the wheelchair user for labour for repairs/warranty beyond original delivery / fitting.

8. Warranty and Liability
Repairs and Warranty:
•    Wheelchair: All originally prescribed parts and accessories through normal wear and tear are covered under warranty for 5 years past the day of original delivery. Repairs that are the result of abusive use of the chair are not covered.
•    Seating: Replacement of original seating products: One time within 5 years
•    Dealers can charge labour costs to wheelchair users for repairs and warranty.

8.1.1 Warranty:
Motion Composites Inc. provides a warranty on the wheelchair against manufacturing and workmanship defects. The warranty consists of a replacement or repair of the product or parts according to the applicable limited warranty certificate and does not cover damage due to incorrect installation by an unqualified person, misuse or abnormal use of the wheelchair.

8.2.1 Liability:
APEX Mobility and Motion Composites Inc. is not liable for any damages arising from incorrect installation or by a non-qualified person or misuse of the wheelchair. Users must diligently follow all provided instructions and guidelines.

8.2.2 Responsibility:
APEX Mobility and Motion Composites Inc is not responsible for any incident or injury resulting from the unauthorised modification of the wheelchair, or the use of the parts in assemblies or devices not approved by Motion Composites Inc.

9. Returns and Exchanges
Due to the nature of the program, returns and exchanges are not allowed for the program with the exception of warranty repairs.

10. Legal
Australia
10.1 This document shall be governed by and construed in accordance with the laws of New South Wales, Australia.

11. Privacy and Data Protection

11.1 Data Usage:
User data will be used solely for the WISHES FOR WHEELS program. Data will be stored securely and will not be shared with third parties without user consent.  By entering the promotion, you give APEX Mobility consent to use your name, photo(s), videos, and personal story on our various marketing channels.  This may include (but is not limited to) our website, social media platforms, email campaigns, and printed materials, with the goal of promoting the program and raising awareness of its impact.  By participating in the program, you provide consent for this information to be used by APEX Mobility and its partners for promotional purposes.

11.2 Consent:
By using the WISHES FOR WHEELS program, users consent to the collection and use of their data as described in our Privacy Policy.

12. Dispute Resolution

12.1 Resolution Process:
In the event of a dispute, users should contact APEX Mobility to seek resolution. APEX Mobility will make reasonable efforts to resolve any issues promptly.

12.2 Jurisdiction:
Any disputes arising out of or in connection with this document and or its performance shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia. 

12.3 Program availability:
APEX Mobility and Motion Composites Inc. may modify or cancel this program at any time.

If you have any questions or concerns, please contact APEX Mobility at:
4 Phiney Place
Ingleburn, NSW 2565 
Email: wishesforwheels@apexmobility.com.au 
T: 1300 212 192
www.apexmobility.com.au 
ABN: 42 638 043 893