FAQs
Find quick answers to common questions about becoming a reseller, distribution partnerships, product support, logistics, and more.
How do I become an APEX Mobility Dealer?
Please contact us on 1300 212 192, to discuss product and account application details.
How do I pay for my account?
Once you are a registered dealer, you will be provided with an invoice at the time of every order. You will also be issued with a monthly invoice from our Accounts Department.
Are you open 7 days a week?
We are open Monday to Friday 8.30am to 4.30 pm.
Enquiries afterhours can be made by leaving a message on 1300 212 192 or email enquiry@apexmobility.com.au. One of our friendly staff will get back to soon as soon as possible.
Do I need to carry all your range to become a dealer?
No, you do not. You can stock only the items that best suit your business and customer’s needs.
Who do I contact for any service problems or maintenance issues?
Please contact any of our friendly staff on 1300 212 192 or enquiry@apexmobility.com.au, and we will look after any problems you may have.
Do you sell Adult and Paediatric equipment?
We sell both adult and paediatric equipment that cater to a wide range of age groups and conditions.
How long does it take for my order to arrive?
We stock a large range of equipment in our Sydney warehouse, and we aim to dispatch within 24 hours of all orders placed. Please call us on 1300 212 192 to check if the equipment you need is currently in stock as supply may take longer.
Do you deliver interstate?
Yes, we deliver Australia wide
Where is my nearest APEX Mobility dealership?
Use our 'Locate a Dealer' tool on our website and simply enter your postcode to see trusted Dealerships near you.
I have a query about my order. Who should I contact?
Please contact our friendly team on 1300 212 192 during business hours or email enquiry@apexmobility.com.au